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Course Features
Learners: 3000
Hours: 16
Training Process: Classroom


The ITIL Certificate in Planning, Protection and Optimization is intended to enable
the holders of the certificate to apply PPO practices during the service management
lifecycle and specifically in the following key ITIL process and role areas:
=> Capacity management
=> Availability management
=> IT service continuity management (ITSCM)
=> Information security management
=> Demand management

Who could take up this course?
The target group of the ITIL Intermediate Qualification: Planning, Protection and
Optimization Certificate includes, but is not restricted to:
=> IT professionals | Business managers | Business process owners
=> Individuals who require a deep understanding of how the ITIL Certificate in
the Planning, Protection and Optimization processes may be used to enhance the
quality of IT service support within an organization
=> IT professionals who are working within an organisation that has adopted and
adapted ITIL, and who need to be informed about, and thereafter contribute to, an
ongoing service improvement programme
=> Operational staff involved in capacity management, availability management,
ITSCM, information security management, and demand management, and who
wish to enhance their role-based capabilities
=> Individuals seeking the ITIL Expert Certificate in IT Service Management for
which this qualification can be one of the prerequisite modules

What are the pre-requisites to take up ITIL INTERMIDIATE PPO Examination?
Candidates wishing to be trained and examined for this qualification must already
hold the ITIL Foundation Certificate in IT Service Management which must be
presented as documentary evidence to gain admission

ITIL INTERMIDIATE Planning, Protection and Optimization (PPO) exam format?

Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question
will have 4 possible answer options, one which is worth 5 marks, one which is worth
3 marks, one which is worth 1 mark, and one which is a distracter and achieves no
Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have
a maximum of 120 minutes to complete the exam and are allowed the use of a
Closed book exam
Pass score 28/40 or 70%

No Lesson Title Time
1 Introduction to PPO 1 hr
2 Capacity Management 1 hr
3 Availability Management 2 hr
4 IT Service Continuity Management 1 hr
5 Information Security Management 2 hr
6 Demand Management 2 hr
7 PPO Roles and Responsibilities 2 hr
8 Technology and Implementation considerations 2 hr
9 Summary exam preparation and direct studies 2 hrs



  • An ITSM professional with ITIL Expert & Prince 2 Certification with nearly 12 years of experience in coordinating networking and IT projects, identifying problems as well as developing innovative solutions.
  • Adept in installation, configuration, maintenance & troubleshooting of different operating systems, hardware (desktops, motherboard, laptops, printers, scanners & other peripherals), networking components, services and peripherals in multi-platform environments ensuring maximum uptime.
  • Well versed in analyzing information system needs, evaluating end-user requirements, identifying & troubleshooting problems as well as developing innovative networking solutions for complex information systems management.