68 in stock

Course Features
Learners: 5000
Hours: 16
Study Level: EXPERT
Training Process: Classroom


This certificate is primarily aimed at:
Participants will gain extensive knowledge on governance and organisational
structure, integrating lifecycle stages and their processes, implementing and
improving services that improves customer satisfaction.
Upon successfully clearing the ITIL MALC exam, the participant receives 5 Credits.
We deliver ITIL MALC Certification Training in both classroom and live (online virtual

No Lesson Title Time
1 Key Concepts of the Service Lifecycle 3 hr
2 Communication and stakeholder Management 2 hr
3 Intergrating service management processes across the service lifecycle 2 hr
4 Managing services across the service lifecycle 2 hr
5 Governance and organization 2 hr
6 Implementing and Improving service management capability 2 hr



  • An ITSM professional with ITIL Expert & Prince 2 Certification with nearly 12 years of experience in coordinating networking and IT projects, identifying problems as well as developing innovative solutions.
  • Adept in installation, configuration, maintenance & troubleshooting of different operating systems, hardware (desktops, motherboard, laptops, printers, scanners & other peripherals), networking components, services and peripherals in multi-platform environments ensuring maximum uptime.
  • Well versed in analyzing information system needs, evaluating end-user requirements, identifying & troubleshooting problems as well as developing innovative networking solutions for complex information systems management.